CatholicCare’s response to the COVID-19 (Coronavirus) pandemic
In these challenging and unsettling times, our thoughts are with those affected by the Coronavirus outbreak; we hope that you, your family and friends are safe and well.
In light of the ever-changing situation, we are regularly monitoring information and advice from federal and state government sources and we have made some key changes to our service delivery. These changes reflect our duty of care to protect the health, safety and wellbeing of our clients, staff, volunteers and other stakeholders. We also want to give our assurance that we are committed to supporting families in these uncertain times.
Please note the following changes, effective from 24 March 2020:
1. Group activities
All scheduled group activities are suspended until further notice. This includes training sessions, workshops, homework clubs, English conversation groups etc. We will aim to resume these at the appropriate time; until then we will work to find ways to provide online support and/or training resources.
2. One-to-one services
All one-to-one services will now be replaced with telephone or video conferencing options.
If you have an in-person appointment scheduled with one of our staff, you will be contacted to discuss how the session will go ahead - or if you would prefer to postpone or cancel your appointment, please let us know. No cancellation fees will apply during this period.
3. Health and hygiene
We recommend that all staff, clients and visitors adopt good hygiene practices such as frequent handwashing, using hand sanitiser, and practicing safe coughing etiquette while in our offices.
We also ask all visitors to please note the following conditions that restrict access to our sites/offices. Access is restricted for anyone who:
- has travelled overseas in the last 14 days, or
- has been in close contact with someone who is suspected of, or diagnosed with, having Coronavirus, or
- is experiencing any symptoms of flu or respiratory illness (e.g. fever, cough, sore throat, runny nose, or shortness of breath).
4. Non-client meetings
All non-client meetings will be conducted via telephone or video conference. For existing appointments, staff will make contact with you to make alternative arrangements.
This is a quickly evolving situation and we are re-assessing our approach daily to ensure the continued safety of our community. We will keep you informed of any changes as they occur and we appreciate your understanding and cooperation during this time.