Dialog Box


Integrated Family Services

Supporting vulnerable families

We provide casework and in-home support to vulnerable families experiencing multiple difficulties.

By providing family support services that increase parenting confidence and capacity, family relationships are strengthened leading to better opportunities and outcomes for children.

Our Integrated Family Services (IFS) are delivered through the Child FIRST Initiative.

What is Child FIRST? 

Child FIRST (Child and Family Information, Referral and Support Teams) Alliances bring together a range of experienced Family Service providers to deliver an integrated, skilled, targeted and localised support system for vulnerable families.

CatholicCare provides these services in three local community areas:

  • South East Melbourne
    (Dandenong, Casey and Cardinia)
  • Brimbank-Melton
  • Western Melbourne
    (Hobson’s Bay, Maribyrnong, Moonee Valley and Wyndham)

If you are located in a different area
from those listed above, please visit
the DHHS website for a list of locations
and phone numbers.



What services are offered?

Family Support Workers develop an understanding of a family’s specific needs and will tailor a response that may include a combination of services such as:

  • Intensive in-home support
  • Parenting skill development
  • Connection to other community supports
  • Case management


IFS is for children and families who may be experiencing the impacts of multiple issues, which may include:  

  • alcohol and other drugs
  • child development
  • disability
  • family conflict
  • family violence
  • financial difficulties
  • grief and loss
  • illness
  • mental health
  • parenting difficulties
  • separation issues
  • social isolation
  • trauma

We work with families with children of all ages, including expectant parents.


IFS is free of charge. 

What are the benefits?

IFS supports the safety, stability and development of children, young people and families.  

How to access the service

To make a referral through Child FIRST, please contact your local intake point: 

  • Brimbank Melton (1300 138 180)
  • Dandenong (03 9705 3939)
  • Western (1300 775 160)

More information

Find Location 

View the Integrated Family Services brochure on our Publications page. 

Sunday Appeal

Help give families and individuals the care and support they need to break down the barriers they face to living life to the full!