Dialog Box


Accessing support: Covid-19 pandemic

Accessing support: Covid-19 pandemic

Support for families and individuals doing it tough

In these challenging and unsettling times, many families and communities have been affected by the COVID-19 pandemic. 

Some have lost jobs and are in financial crisis. Others are experiencing increased anxiety and depression due to social isolation. Meanwhile, couples and families are facing relationship issues while in prolonged lockdown. 

CatholicCare is here to help.  


It is important to look after your health and wellbeing during these difficult times. Whether you are feeling stressed, overwhelmed, anxious or sad; talking to a counsellor can help. 

If you are having relationship problems, we can also provide couples or family counselling. 

We are offering affordable counselling via phone and video conference during the COVID crisis. You do not need a referral or a mental health care plan to access this service.

Learn more about how counselling can help below, or call one of our offices to make a booking.

Learn more

Emergency Relief 

We’ve seen a surge in enquiries for emergency financial support since the COVID-19 pandemic, so we know that families and individuals have been hit hard. 

If you need support to pay for food, rent, utility bills or other necessities, visit our Emergency Relief page below to book an over-the-phone appointment.

Learn more


Discover how Covid-19 is affecting our community and what we're doing to help.

Changes to other services 

In light of the ever-changing situation, we are regularly monitoring information and advice from federal and state government sources and we have made some key changes to our service delivery. These changes reflect our duty of care to protect the health, safety and wellbeing of our clients, staff, volunteers and other stakeholders. 

Please note the following changes:

1. Offices

As a 'community based service required to ensure the health, safety and wellbeing of vulnerable people' our office is permitted to be open for onsite work during stage 4 restictions. Nevertheless, most of our staff are working from home, with the exception of a few who are maintaining essential back office functions. For those who are in the office, strict social distancing and hygiene guidelines are being followed. 

Our doors are closed to visitors; however, we are still maintaining services. All telephone lines are open during standard business hours. We appreciate your patience as response times may at times be affected by the changes we have implemented.

2. One-to-one services

Most of our one-to-one services continue to be delivered via telephone or video conferencing options. This applies to counselling, emergency relief, family law programs, refugee settlement services, prison chaplaincy and youth justice chaplaincy (Malmsbury).

There are a few exceptions where we are continuing to provide face-to-face support: e.g. youth justice chaplaincy (Parkville); hospital chaplaincy (with some phone/telehealth); limited on-site school counselling; and occasional home visits in the Integrated Family Services and Adoption and Permanent Care programs as permitted under the Victorian government's Stage 4 permitted industries guidelines.

3. Group activities

All face-to-face group activities have been suspended until further notice. This includes training sessions, workshops, homework clubs, English conversation groups etc. Many of these programs are being transitioned to remote delivery; please contact the relevant program staff member or branch office for more information.

4. Volunteers

To protect the health and safety of volunteers, all volunteer programs have been suspended and there will be no new recruitment of volunteers until further notice.

5. Non-client meetings

All non-client meetings will be conducted via telephone or video conference. For existing appointments, staff will make contact with you to make alternative arrangements.


This is a quickly evolving situation and we are re-assessing our approach daily to ensure the continued safety of our community. We will keep you informed of any changes as they occur and we appreciate your understanding and cooperation during this time.


[ Last updated: 05 August 2020 ]

More information:


Contact us

If you need support but you want to learn more on how we can help, please contact one of our branches.

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Other services

You might also be interested in some of the following services offered at CatholicCare: