Dialog Box


CatholicCare's COVID-19 response

CatholicCare's COVID-19 response

We're working towards COVID normal

In light of the ever-changing situation, we are regularly monitoring information and advice from federal and state government sources and we have made some key changes to our service delivery. These changes reflect our duty of care to protect the health, safety and wellbeing of our clients, staff, volunteers and other stakeholders. 

Please note the following updates:


Our doors are currently closed to visitors during the seven-day lockdown, however we are still maintaining services. During this period, our one-to-one services will be delivered via telephone or video conferencing options.
All telephone lines are open during standard business hours. We appreciate your patience as response times may at times be affected by the changes we have implemented.

See below for our regular COVID-safe practices outside of lockdown:

1. Offices

In accordance with the lifting of government restrictions, all our offices are open during standard business hours. We will continue to maintain social distancing and hygiene guidelines for all staff and visitors to our offices. 

2. One-to-one services

We have resumed face-to-face services but will continue to offer telephone or video conferencing options for some services. See our COVID Safety checklist for clients here.

3. Group activities

We have resumed some face-to-face group activities, while others are being held through remote video conferencing. Please contact the relevant program staff member or branch office for more information on specific group programs.

4. Volunteers

Our volunteer programs are taking steps to get back up and running, and volunteer recruitment is available in certain programs.

Please go to our Volunteer page to make an enquiry.

5. Non-client meetings

Non-client meetings are being conducted face-to-face where social distancing and hygiene guidelines can be followed.


This is a continually evolving situation - we will re-assess our approach as required, guided by government regulations to ensure the continued safety of our community. We will keep you informed of any changes as they occur and we appreciate your understanding and cooperation during this time.

[ Last updated: 31 May 2021 ]

We’re supporting struggling families and individuals

Despite the lifting of lockdown restrictions, many families and individuals are still dealing with the effects the COVID-19 pandemic has had on our community. 

Some have lost jobs and are in financial crisis. Others are experiencing increased anxiety and depression due to social isolation. Meanwhile, couples and families may continue to face relationship issues from prolonged lockdown. 

CatholicCare is here to help.  


It is important to look after your health and wellbeing during these difficult times. Whether you are feeling stressed, overwhelmed, anxious or sad; talking to a counsellor can help. 

If you are having relationship problems, we can also provide couples or family counselling. 

We are offering affordable counselling via phone and video conference during the COVID crisis. You do not need a referral or a mental health care plan to access this service.

Learn more about how counselling can help below, or call one of our offices to make a booking.

Learn more

Emergency Relief 

We’ve seen a surge in enquiries for emergency financial support since the COVID-19 pandemic, so we know that families and individuals have been hit hard. 

If you need support to pay for food, rent, utility bills or other necessities, visit our Emergency Relief page below to book an over-the-phone appointment.

Learn more


Discover how COVID-19 has affected our community and what we're doing to help.


More information:


Contact us

If you need support but you want to learn more on how we can help, please contact one of our branches.

Find your nearest location


Other services

You might also be interested in some of the following services offered at CatholicCare: