Dialog Box

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Client Rights and Responsibilities 

 

Your rights 

At CatholicCare, all clients have the right to:

Be respected
  • We will treat you with respect, courtesy and dignity.
  • We will respect your religious and cultural values.
Be safe
  • We will provide services and spaces that are safe for adults and children.
  • We will actively work to listen to, empower and protect children.
  • We will maintain a zero tolerance of child abuse. 
Be informed
  • We will provide you with information to help you make decisions about your services. 
  • We will ask you for your consent to collect and share information about you and give you access to your information. 
Be heard
  • We will ask you how we can be of help.
  • We will listen to your feedback about your experiences with us.
Receive high quality services 
  • We will provide high quality services delivered by qualified staff.
  • We will maintain your confidentiality and privacy unless otherwise required by law.

Your responsibilities 

As a client, we will ask you to:
  • Be respectful of other clients, staff and volunteers, their safety and property.
  • Keep appointments or call if unable to do so.
  • Pay any fees at the time of your service.
  • Provide us with feedback on your experience with us.
  • Provide accurate and complete information so that we can provide the best possible services to you and your family.

 

 

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